Zammad Pricing (2026)
- Starting price
- EUR 7/agent/mo
- Free trial
- Free tier + free trial
- Deployment
- Cloud + self-host
- Best for
- Teams wanting a modern, open-source help desk with an optional managed cloud
Zammad pricing starts at EUR 7/agent/mo. It uses a per user model, with a free tier. The table below lists every published plan; prices are stamped with the date we last verified them against the vendor's pricing page.
| Plan | Price | Billing | Limits / notes |
|---|---|---|---|
| Self-hosted (Community) | Free | forever | Free |
| Starter v2 (hosted) | EUR 7/agent/mo | annual | Up to 5 agents; email |
| Professional v2 (hosted) | EUR 16/agent/mo | annual | Up to 35 agents; SLAs |
| Plus v2 (hosted) | EUR 25/agent/mo | annual | Unlimited agents; phone support |
Affiliate link: Zammad may pay us a commission if you sign up through this link. It never affects our data-driven ranking.
Compare with Freshservice pricing, Zendesk pricing.
Is it worth it?
Zammad pricing starts at EUR 7/agent/mo. It uses a per user model, with a free tier. The table below lists every published plan; prices are stamped with the date we last verified them against the vendor's pricing page.
Pricing notes
Zammad is priced on a per user model, starting at EUR 7/agent/mo, with a free tier. Verified against the vendor pricing page as of 2026-06.
It publishes 4 plans: Self-hosted (Community) (Free), Starter v2 (hosted) (Up to 5 agents; email), Professional v2 (hosted) (Up to 35 agents; SLAs), Plus v2 (hosted) (Unlimited agents; phone support). The table above lists exact per-unit prices and billing terms.
How it compares: Freshservice starts at $19/agent/mo, and Zendesk starts at $19/agent/mo. Watch the billing model — a per user price looks cheap until you multiply it across every agent.
Frequently asked questions
- How much does Zammad cost?
- Zammad starts at EUR 7/agent/mo, billed on a per user basis.
- Does Zammad have a free trial?
- Yes — Zammad offers a free tier.