Zammad Pricing (2026)
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- Starting price
- EUR 7/agent/mo
- Free trial
- Free tier + free trial
- Deployment
- Cloud + self-host
- Best for
- Teams wanting a modern, open-source help desk with an optional managed cloud
Zammad pricing starts at EUR 7/agent/mo. It uses a per user model, with a free tier. The table below lists every published plan; prices are stamped with the date we last verified them against the vendor's pricing page.
| Plan | Price | Billing | Limits / notes |
|---|---|---|---|
| Self-hosted (Community) | Free | forever | Free, open-source; self-managed |
| Starter v2 (hosted) | EUR 7/agent/mo | annual | Up to 5 agents; email, web form, SMS |
| Professional v2 (hosted) | EUR 16/agent/mo | annual | Up to 35 agents; SLAs, knowledge base, AI optional |
| Plus v2 (hosted) | EUR 25/agent/mo | annual | Unlimited agents; phone support, multilingual KB, reporting |
Affiliate disclosure: Some links may be affiliate or partner links. If you sign up through one, we may earn a commission at no extra cost to you. This never changes our scores or rankings. Learn more.
Compare with Freshservice pricing, Zendesk pricing.
Is it worth it?
Zammad pricing starts at EUR 7/agent/mo. It uses a per user model, with a free tier. The table below lists every published plan; prices are stamped with the date we last verified them against the vendor's pricing page.
Pricing notes
Zammad is priced on a per user model, starting at EUR 7/agent/mo, with a free tier. Verified against the vendor pricing page as of 2026-06.
It publishes 4 plans: Self-hosted (Community) (Free, open-source; self-managed), Starter v2 (hosted) (Up to 5 agents; email, web form, SMS), Professional v2 (hosted) (Up to 35 agents; SLAs, knowledge base, AI optional), Plus v2 (hosted) (Unlimited agents; phone support, multilingual KB, reporting). The table above lists exact per-unit prices and billing terms.
How it compares: Freshservice starts at $19/agent/mo, and Zendesk starts at $19/agent/mo. Watch the billing model — a per user price looks cheap until you multiply it across every agent.
Frequently asked questions
- How much does Zammad cost?
- Zammad starts at EUR 7/agent/mo, billed on a per user basis.
- Does Zammad have a free trial?
- Yes — Zammad offers a free tier.