IT Glue
7.5/10
MSP Compared score
- Starting price
- Custom quote
- Reviews
- 4.5/5 (~200 G2 reviews)
- Free trial
- —
- Deployment
- Cloud
- Best for
- MSPs wanting structured, SOC2 IT documentation
Best IT Documentation Software · 2026
IT Glue vs 
ConnectWise ITBoost IT Glue vs ConnectWise ITBoost: on our data-weighted scoring, IT Glue edges ahead (7.5 vs 7.2/10). IT Glue starts at Custom quote and is best for MSPs wanting structured, SOC2 IT documentation; ConnectWise ITBoost starts at $17/user/mo and is best for MSPs already in the ConnectWise ecosystem wanting native PSA/RMM-integrated documentation. Choose IT Glue for the stronger overall track record; consider ConnectWise ITBoost if its pricing model or fit matches your environment better. Side-by-side table below.
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ConnectWise ITBoost
7.2/10
MSP Compared score
- Starting price
- $17/user/mo
- Reviews
- Not yet rated
- Free trial
- 14 days
- Deployment
- Cloud
- Best for
- MSPs already in the ConnectWise ecosystem wanting native PSA/RMM-integrated documentation
Strengths at a glance
Six criteria, each scored 0–10 on the same scale from real review data, public pricing and feature coverage. See our methodology →
| Criterion | IT Glue | ConnectWise ITBoost |
|---|---|---|
| Editorial | 7.5 | 7.2 |
| User reviews | 9.0 | 7.0 |
| Adoption | 6.1 | 0.0 |
| Affordability | 5.0 | 3.7 |
| Feature breadth | 5.0 | 6.0 |
| Ease of trial | 3.0 | 6.0 |
IT Glue vs ConnectWise ITBoost: head-to-head
| IT Glue | ConnectWise ITBoost | |
|---|---|---|
| Starting price | Custom quote | $17/user/mo |
| Pricing model | per user | per user |
| Free trial / tier | — | 14 days |
| Best for | MSPs wanting structured, SOC2 IT documentation | MSPs already in the ConnectWise ecosystem wanting native PSA/RMM-integrated documentation |
| Deployment | Cloud | Cloud |
| G2 rating | 4.5/5 (200) | — |
| Capterra rating | — | — |
| Our score | 7.5 | 7.2 |
Choose IT Glue if…
You need msps wanting structured, soc2 it documentation.
✓ Pros
- Category leader
- Strong relationships/linking
- Many integrations
✕ Cons
- Quote pricing
- Kaseya ecosystem
- Per-user minimums
Choose ConnectWise ITBoost if…
You need msps already in the connectwise ecosystem wanting native psa/rmm-integrated documentation.
✓ Pros
- Deepest ConnectWise integration
- All-in-one docs + passwords + KB
- Cloud-hosted on AWS
✕ Cons
- Best value only for ConnectWise shops
- UI can feel clunky
- 5-user minimum
In depth
Pricing: IT Glue vs ConnectWise ITBoost
IT Glue bills on a per user model from Custom quote, while ConnectWise ITBoost uses a per user model from $17/user/mo (14 days trial). Because the models differ, the cheaper option flips depending on your fleet size — model both at your seat/endpoint count.
Features & deployment
IT Glue ships 5 headline capabilities (Structured documentation, Password vault, Asset/config links, Runbooks) and deploys Cloud. ConnectWise ITBoost ships 6 (Centralized IT documentation, Built-in password management, Customer knowledge base, SSL + domain expiration tracking), deploying Cloud.
Ratings & verdict
IT Glue holds 4.5/5 (~200 G2 reviews); ConnectWise ITBoost holds Not yet rated. On our data-weighted score, IT Glue edges ahead (7.5 vs 7.2/10). Pick ConnectWise ITBoost instead when msps already in the connectwise ecosystem wanting native psa/rmm-integrated documentation. See IT Glue alternatives or ConnectWise ITBoost alternatives.
Frequently asked questions
- IT Glue vs ConnectWise ITBoost: which is better?
- IT Glue vs ConnectWise ITBoost: on our data-weighted scoring, IT Glue edges ahead (7.5 vs 7.2/10). IT Glue starts at Custom quote and is best for MSPs wanting structured, SOC2 IT documentation; ConnectWise ITBoost starts at $17/user/mo and is best for MSPs already in the ConnectWise ecosystem wanting native PSA/RMM-integrated documentation.
- Is IT Glue cheaper than ConnectWise ITBoost?
- IT Glue starts at Custom quote and ConnectWise ITBoost starts at $17/user/mo (see the pricing rows for models and limits).
Data as of September 17, 2026. Sources: itglue.com, connectwise.com. Figures are pulled from public vendor and security data and refreshed automatically.