ConnectWise ITBoost
7.2/10
MSP Compared score
- Starting price
- $17/user/mo
- Reviews
- Not yet rated
- Free trial
- 14 days
- Deployment
- Cloud
- Best for
- MSPs already in the ConnectWise ecosystem wanting native PSA/RMM-integrated documentation
Best IT Documentation Software · 2026
ConnectWise ITBoost vs 
N-able Passportal ConnectWise ITBoost vs N-able Passportal: on our data-weighted scoring, N-able Passportal edges ahead (7.6 vs 7.2/10). ConnectWise ITBoost starts at $17/user/mo and is best for MSPs already in the ConnectWise ecosystem wanting native PSA/RMM-integrated documentation; N-able Passportal starts at Custom quote and is best for MSPs needing client password + documentation management with PSA/RMM integration. Choose N-able Passportal for the stronger overall track record; consider ConnectWise ITBoost if its pricing model or fit matches your environment better. Side-by-side table below.
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N-able Passportal
7.6/10
MSP Compared score
- Starting price
- Custom quote
- Reviews
- 4.3/5 (~80 G2 reviews)
- Free trial
- Free trial
- Deployment
- Cloud
- Best for
- MSPs needing client password + documentation management with PSA/RMM integration
Strengths at a glance
Six criteria, each scored 0–10 on the same scale from real review data, public pricing and feature coverage. See our methodology →
| Criterion | ConnectWise ITBoost | N-able Passportal |
|---|---|---|
| Editorial | 7.2 | 7.6 |
| User reviews | 7.0 | 8.6 |
| Adoption | 0.0 | 5.1 |
| Affordability | 3.7 | 5.0 |
| Feature breadth | 6.0 | 6.0 |
| Ease of trial | 6.0 | 6.0 |
ConnectWise ITBoost vs N-able Passportal: head-to-head
| ConnectWise ITBoost | N-able Passportal | |
|---|---|---|
| Starting price | $17/user/mo | Custom quote |
| Pricing model | per user | quote |
| Free trial / tier | 14 days | Free trial |
| Best for | MSPs already in the ConnectWise ecosystem wanting native PSA/RMM-integrated documentation | MSPs needing client password + documentation management with PSA/RMM integration |
| Deployment | Cloud | Cloud |
| G2 rating | — | 4.3/5 (80) |
| Capterra rating | — | — |
| Our score | 7.2 | 7.6 |
Choose ConnectWise ITBoost if…
You need msps already in the connectwise ecosystem wanting native psa/rmm-integrated documentation.
✓ Pros
- Deepest ConnectWise integration
- All-in-one docs + passwords + KB
- Cloud-hosted on AWS
✕ Cons
- Best value only for ConnectWise shops
- UI can feel clunky
- 5-user minimum
Choose N-able Passportal if…
You need msps needing client password + documentation management with psa/rmm integration.
✓ Pros
- Purpose-built for MSP multi-client use
- Password + documentation in one
- Deep PSA/RMM integration
✕ Cons
- Quote-only pricing
- Geared to MSPs (not internal IT)
- Setup investment
In depth
Pricing: N-able Passportal vs ConnectWise ITBoost
N-able Passportal bills on a quote model from Custom quote (yes trial), while ConnectWise ITBoost uses a per user model from $17/user/mo (14 days trial). Because the models differ, the cheaper option flips depending on your fleet size — model both at your seat/endpoint count.
Features & deployment
N-able Passportal ships 6 headline capabilities (Encrypted client credential vault, Automated password rotation, IT documentation (linked docs/articles), Technician access management + instant lockout) and deploys Cloud. ConnectWise ITBoost ships 6 (Centralized IT documentation, Built-in password management, Customer knowledge base, SSL + domain expiration tracking), deploying Cloud.
Ratings & verdict
N-able Passportal holds 4.3/5 (~80 G2 reviews); ConnectWise ITBoost holds Not yet rated. On our data-weighted score, N-able Passportal edges ahead (7.6 vs 7.2/10). Pick ConnectWise ITBoost instead when msps already in the connectwise ecosystem wanting native psa/rmm-integrated documentation. See N-able Passportal alternatives or ConnectWise ITBoost alternatives.
Frequently asked questions
- ConnectWise ITBoost vs N-able Passportal: which is better?
- ConnectWise ITBoost vs N-able Passportal: on our data-weighted scoring, N-able Passportal edges ahead (7.6 vs 7.2/10). ConnectWise ITBoost starts at $17/user/mo and is best for MSPs already in the ConnectWise ecosystem wanting native PSA/RMM-integrated documentation; N-able Passportal starts at Custom quote and is best for MSPs needing client password + documentation management with PSA/RMM integration.
- Is ConnectWise ITBoost cheaper than N-able Passportal?
- ConnectWise ITBoost starts at $17/user/mo and N-able Passportal starts at Custom quote (see the pricing rows for models and limits).
Data as of September 17, 2026. Sources: connectwise.com, n-able.com. Figures are pulled from public vendor and security data and refreshed automatically.