ConnectWise ITBoost
7.2/10
MSP Compared score
- Starting price
- $17/user/mo
- Reviews
- Not yet rated
- Free trial
- 14 days
- Deployment
- Cloud
- Best for
- MSPs already in the ConnectWise ecosystem wanting native PSA/RMM-integrated documentation
Best IT Documentation Software · 2026
ConnectWise ITBoost vs 
IT Portal ConnectWise ITBoost vs IT Portal: on our data-weighted scoring, ConnectWise ITBoost edges ahead (7.2 vs 7.1/10). ConnectWise ITBoost starts at $17/user/mo and is best for MSPs already in the ConnectWise ecosystem wanting native PSA/RMM-integrated documentation; IT Portal starts at $20/user/mo and is best for MSPs and internal IT teams wanting affordable, hierarchical IT documentation with built-in password management. Choose ConnectWise ITBoost for the stronger overall track record; consider IT Portal if its pricing model or fit matches your environment better. Side-by-side table below.
IT Portal
7.1/10
MSP Compared score
- Starting price
- $20/user/mo
- Reviews
- Not yet rated
- Free trial
- 30 days
- Deployment
- Cloud + on-prem
- Best for
- MSPs and internal IT teams wanting affordable, hierarchical IT documentation with built-in password management
Strengths at a glance
Six criteria, each scored 0–10 on the same scale from real review data, public pricing and feature coverage. See our methodology →
| Criterion | ConnectWise ITBoost | IT Portal |
|---|---|---|
| Editorial | 7.2 | 7.1 |
| User reviews | 7.0 | 7.0 |
| Adoption | 0.0 | 0.0 |
| Affordability | 3.8 | 3.2 |
| Feature breadth | 6.0 | 6.0 |
| Ease of trial | 6.0 | 6.0 |
ConnectWise ITBoost vs IT Portal: head-to-head
| ConnectWise ITBoost | IT Portal | |
|---|---|---|
| Starting price | $17/user/mo | $20/user/mo |
| Pricing model | per user | per user |
| Free trial / tier | 14 days | 30 days |
| Best for | MSPs already in the ConnectWise ecosystem wanting native PSA/RMM-integrated documentation | MSPs and internal IT teams wanting affordable, hierarchical IT documentation with built-in password management |
| Deployment | Cloud | Cloud + on-prem |
| G2 rating | — | — |
| Capterra rating | — | — |
| Our score | 7.2 | 7.1 |
Choose ConnectWise ITBoost if…
You need msps already in the connectwise ecosystem wanting native psa/rmm-integrated documentation.
✓ Pros
- Deepest ConnectWise integration
- All-in-one docs + passwords + KB
- Cloud-hosted on AWS
✕ Cons
- Best value only for ConnectWise shops
- UI can feel clunky
- 5-user minimum
Choose IT Portal if…
You need msps and internal it teams wanting affordable, hierarchical it documentation with built-in password management.
✓ Pros
- Affordable flat-rate tiers at scale
- Free read-only client users
- Cloud or on-prem for data sovereignty
✕ Cons
- Plainer UI than Hudu/IT Glue
- Smaller integration ecosystem
- Limited third-party reviews
In depth
Pricing: ConnectWise ITBoost vs IT Portal
ConnectWise ITBoost bills on a per user model from $17/user/mo (14 days trial), while IT Portal uses a per user model from $20/user/mo (30 days trial). Because the models differ, the cheaper option flips depending on your fleet size — model both at your seat/endpoint count.
Features & deployment
ConnectWise ITBoost ships 6 headline capabilities (Centralized IT documentation, Built-in password management, Customer knowledge base, SSL + domain expiration tracking) and deploys Cloud. IT Portal ships 6 (Hierarchical docs (Companies/Sites/Facilities/Cabinets), Password vault with audit trails + 2FA, Device/config documentation + change history, Knowledge base with shareable permalinks), deploying Cloud + on-prem.
Ratings & verdict
ConnectWise ITBoost holds Not yet rated; IT Portal holds Not yet rated. On our data-weighted score, ConnectWise ITBoost edges ahead (7.2 vs 7.1/10). Pick IT Portal instead when msps and internal it teams wanting affordable, hierarchical it documentation with built-in password management. See ConnectWise ITBoost alternatives or IT Portal alternatives.
Frequently asked questions
- ConnectWise ITBoost vs IT Portal: which is better?
- ConnectWise ITBoost vs IT Portal: on our data-weighted scoring, ConnectWise ITBoost edges ahead (7.2 vs 7.1/10). ConnectWise ITBoost starts at $17/user/mo and is best for MSPs already in the ConnectWise ecosystem wanting native PSA/RMM-integrated documentation; IT Portal starts at $20/user/mo and is best for MSPs and internal IT teams wanting affordable, hierarchical IT documentation with built-in password management.
- Is ConnectWise ITBoost cheaper than IT Portal?
- ConnectWise ITBoost starts at $17/user/mo and IT Portal starts at $20/user/mo (see the pricing rows for models and limits).
Data as of July 20, 2026. Sources: connectwise.com, itportal.com. Figures are pulled from public vendor and security data and refreshed automatically.