Spiceworks Cloud Help Desk
7.8/10
MSP Compared score
- Starting price
- Free tier available
- Reviews
- 4.3/5 (~311 G2 reviews)
- Free trial
- Free tier + free trial
- Deployment
- Cloud
- Best for
- Small IT teams wanting a genuinely free, cloud-hosted help desk
Best ITSM / Help Desk Ticketing Software · 2026
Spiceworks Cloud Help Desk vs 
Zammad Spiceworks Cloud Help Desk vs Zammad: on our data-weighted scoring, Zammad edges ahead (8.3 vs 7.9/10). Spiceworks Cloud Help Desk starts at Free tier available and is best for small it teams wanting a genuinely free, cloud-hosted help desk; Zammad starts at EUR 7/agent/mo and is best for teams wanting a modern, open-source help desk with an optional managed cloud. Choose Zammad for the stronger overall track record; consider Spiceworks Cloud Help Desk if its pricing model or fit matches your environment better. Side-by-side table below.
Zammad
7.9/10
MSP Compared score
- Starting price
- EUR 7/agent/mo
- Reviews
- 4.5/5 (~10 G2 reviews)
- Free trial
- Free tier + free trial
- Deployment
- Cloud + self-host
- Best for
- Teams wanting a modern, open-source help desk with an optional managed cloud
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Strengths at a glance
Six criteria, each scored 0–10 on the same scale from real review data, public pricing and feature coverage. See our methodology →
| Criterion | Spiceworks Cloud Help Desk | Zammad |
|---|---|---|
| Editorial | 7.9 | 8.3 |
| User reviews | 8.6 | 9.0 |
| Adoption | 6.6 | 2.8 |
| Affordability | 9.5 | 9.5 |
| Feature breadth | 6.0 | 9.0 |
| Ease of trial | 10.0 | 10.0 |
Spiceworks Cloud Help Desk vs Zammad: head-to-head
| Spiceworks Cloud Help Desk | Zammad | |
|---|---|---|
| Starting price | Free tier available | EUR 7/agent/mo |
| Pricing model | per user | per user |
| Free trial / tier | Free tier + free trial | Free tier + free trial |
| Best for | Small IT teams wanting a genuinely free, cloud-hosted help desk | Teams wanting a modern, open-source help desk with an optional managed cloud |
| Deployment | Cloud | Cloud + self-host |
| G2 rating | 4.3/5 (311) | 4.5/5 (10) |
| Capterra rating | — | — |
| Our score | 7.9 | 8.3 |
Choose Spiceworks Cloud Help Desk if…
You need small it teams wanting a genuinely free, cloud-hosted help desk.
Pros
- Free Core tier with real features
- No infrastructure to manage
- Quick to deploy
Cons
- Ads on the free tier
- Limited advanced workflows
- Premium required beyond 5 agents
Choose Zammad if…
You need teams wanting a modern, open-source help desk with an optional managed cloud.
Pros
- Free
- modern open-source core
- Clean
- intuitive UI
- Hosted + self-hosted flexibility
Cons
- AI features cost extra
- Self-hosting needs more resources
- Smaller ecosystem than incumbents
In depth
Pricing: Zammad vs Spiceworks Cloud Help Desk
Zammad bills on a per user model from EUR 7/agent/mo (free tier available), while Spiceworks Cloud Help Desk uses a per user model from Free tier available (free tier available). Because the models differ, the cheaper option flips depending on your fleet size — model both at your seat/endpoint count.
Features & deployment
Zammad ships 9 headline capabilities (Open-source self-hosted core, Multi-channel (email, chat, Telegram) and deploys Cloud + self-host. Spiceworks Cloud Help Desk ships 6 (Cloud-hosted ticketing, Unlimited end users, Asset tracking + alerts, Reporting + custom attributes), deploying Cloud.
Ratings & verdict
Zammad holds 4.5/5 (~10 G2 reviews); Spiceworks Cloud Help Desk holds 4.3/5 (~311 G2 reviews). On our data-weighted score, Zammad edges ahead (8.3 vs 7.9/10). Pick Spiceworks Cloud Help Desk instead when small it teams wanting a genuinely free, cloud-hosted help desk. See Zammad alternatives or Spiceworks Cloud Help Desk alternatives.
Frequently asked questions
- Spiceworks Cloud Help Desk vs Zammad: which is better?
- Spiceworks Cloud Help Desk vs Zammad: on our data-weighted scoring, Zammad edges ahead (8.3 vs 7.9/10). Spiceworks Cloud Help Desk starts at Free tier available and is best for small it teams wanting a genuinely free, cloud-hosted help desk; Zammad starts at EUR 7/agent/mo and is best for teams wanting a modern, open-source help desk with an optional managed cloud.
- Is Spiceworks Cloud Help Desk cheaper than Zammad?
- Spiceworks Cloud Help Desk starts at Free tier available and Zammad starts at EUR 7/agent/mo (see the pricing rows for models and limits).
Data as of June 16, 2026. Sources: spiceworks.com, zammad.com. Figures are pulled from public vendor and security data and refreshed automatically.