Confluence
- Starting price
- $5.42/user/mo
- Free trial
- Free tier + 7 days
- Deployment
- Cloud + on-prem
- Best for
- Teams (especially Jira users) wanting a general-purpose wiki/knowledge base with a free tier
Confluence from Atlassian is a it documentation tool — from $5.42/user/mo, rated 4.1/5 (~3.8k G2 reviews). Best for teams (especially Jira users) wanting a general-purpose wiki/knowledge base with a free tier.
- Editor's Choice
- Most Adopted
- Best Value
How Confluence scores
Six criteria, each 0–10 on the same scale from review data, public pricing and feature coverage. Methodology →
Confluence vs the field
| Confluence | IT Glue | Hudu | |
|---|---|---|---|
| Starting price | $5.42/user/mo | Custom quote | $31/user/mo |
| Pricing model | per user | per user | per user |
| Free trial / tier | Free tier + 7 days | — | Free trial |
| Best for | Teams (especially Jira users) wanting a general-purpose wiki/knowledge base with a free tier | MSPs wanting structured, SOC2 IT documentation | MSPs wanting modern, affordable IT documentation |
| Deployment | Cloud + on-prem | Cloud | Cloud + self-hosted |
| G2 rating | 4.1/5 (3798) | 4.5/5 (200) | 4.8/5 (100) |
| Capterra rating | — | — | — |
| Our score | 8.2 | 7.5 | 8.1 |
✓ Pros
- Free tier up to 10 users
- Best-in-class Jira integration
- Huge app marketplace
✕ Cons
- Not MSP/IT-specific (no SSL/asset tracking)
- Per-user cost scales with read-only users
- Support trails niche docs tools
Key Confluence features
- Structured wiki + spaces
- Deep Jira integration
- Templates + page trees
- Real-time collaboration
- Permissions + version history
- Marketplace of apps
Confluence at a glance
Confluence from Atlassian is a it documentation tool — from $5.42/user/mo, rated 4.1/5 (~3.8k G2 reviews). Best for teams (especially Jira users) wanting a general-purpose wiki/knowledge base with a free tier.
More on Confluence
Confluence from Atlassian is a it documentation platform deploying Cloud + on-prem. It is built for teams (especially jira users) wanting a general-purpose wiki/knowledge base with a free tier. It holds 4.1/5 (~3.8k G2 reviews) and starts at $5.42/user/mo on a per user model.
Key capabilities: Structured wiki + spaces, Deep Jira integration, Templates + page trees, Real-time collaboration, Permissions + version history, Marketplace of apps.
Go deeper: pricing breakdown, full review, and the best Confluence alternatives (top picks: IT Glue, Hudu, ConnectWise ITBoost).
Frequently asked questions
- How much does Confluence cost?
- Confluence starts at $5.42/user/mo. It's priced per user. See the pricing page for every plan and limit.
- Does Confluence have a free trial or free version?
- Yes — Confluence has a free tier plus a 7 days free trial.
- How is Confluence deployed?
- Confluence is available as Cloud + on-prem.
- Who is Confluence best for?
- Confluence is best for Teams (especially Jira users) wanting a general-purpose wiki/knowledge base with a free tier.
- Is Confluence any good?
- Confluence holds 4.1/5 across 3,798 reviews and scores 8.2/10 on our data-weighted ranking.
- What are the best Confluence alternatives?
- Top alternatives include IT Glue, Hudu, ConnectWise ITBoost. See the full alternatives list for pricing and scores.
Popular Confluence comparisons
See Confluence head-to-head with the alternatives MSPs shortlist most often.
