ConnectWise Automate Review (2026)
- Starting price
- Custom quote
- Deployment
- Cloud + on-prem
- Best for
- Larger MSPs wanting deep customization and ConnectWise PSA integration
Our verdict
ConnectWise Automate earns 6.7/10 in our review, weighted from 3.9/5 (~450 G2 reviews) and its feature/pricing profile. Best for larger MSPs wanting deep customization and ConnectWise PSA integration. Starting price: Custom quote.
Backed by 3.9★ · 450 reviews on G2.
Pros & cons
✓ Pros
- Extremely customizable
- Powerful at scale
- Tight ConnectWise ecosystem
✕ Cons
- Steep learning curve
- Quote pricing
- Heavier admin overhead
Key features
- Highly scriptable RMM
- Patch management
- Deep PSA integration
- Monitoring templates
What users say
“With the robust scripting engine there is no other RMM tool out there with as much control as ConnectWise Automate. There is no limit, we can make scripts to resolve or partially resolve any issue that comes up.”
“One of the drawbacks of ConnectWise Automate is its steep learning curve. The interface can also feel overwhelming, especially with its extensive customization options.”
“Support is very slow to respond. When you get into the chat queue, you may be waiting an hour or more for someone overseas who doesn't know how to fix the issue anyway.”
How ConnectWise Automate compares
| ConnectWise Automate | NinjaOne | Datto RMM | |
|---|---|---|---|
| Starting price | Custom quote | Custom quote | Custom quote |
| Pricing model | quote | per device | per device |
| Free trial / tier | — | 14 days | Free trial |
| Best for | Larger MSPs wanting deep customization and ConnectWise PSA integration | MSPs and IT teams wanting a modern, fast, all-in-one RMM | Established MSPs in the Kaseya/Datto ecosystem |
| Deployment | Cloud + on-prem | Cloud | Cloud |
| G2 rating | 3.9/5 (450) | 4.7/5 (1600) | 4.5/5 (700) |
| Capterra rating | — | 4.8/5 (230) | — |
| Our score | 6.7 | 8.5 | 7.7 |
Full review
ConnectWise Automate review — 6.7/10
ConnectWise Automate is a rmm tool we score on verified pricing, ratings and features. Our score weights 3.9/5 (~450 G2 reviews) against feature breadth and pricing value.
Pricing value
ConnectWise Automate starts at Custom quote on a quote model. See the full pricing breakdown.
Who should buy ConnectWise Automate
Best for larger MSPs wanting deep customization and ConnectWise PSA integration. If that is not you, weigh the alternatives.
Frequently asked questions
- Is ConnectWise Automate worth it?
- ConnectWise Automate earns 6.7/10 in our review, weighted from 3.9/5 (~450 G2 reviews) and its feature/pricing profile. Best for larger MSPs wanting deep customization and ConnectWise PSA integration. Starting price: Custom quote.
- What does ConnectWise Automate cost?
- From Custom quote — see the pricing page.
Based on aggregated third-party ratings (3.9/5 (~450 G2 reviews)) and ConnectWise Automate's published feature and pricing data. Hands-on testing notes are added as we trial each tool — see how we test.