ConnectWise Automate Data-backed Assessment (2026)
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- Starting price
- Custom quote
- Deployment
- Cloud + on-prem
- Best for
- Larger MSPs wanting deep customization and ConnectWise PSA integration
Our verdict
ConnectWise Automate earns 6.7/10 in our review, weighted from 3.9/5 (~450 G2 reviews) and its feature/pricing profile. Best for larger MSPs wanting deep customization and ConnectWise PSA integration. Starting price: Custom quote.
Backed by 3.9★ · 450 reviews on G2.
Pros & cons
✓ Pros
- Extremely customizable
- Powerful at scale
- Tight ConnectWise ecosystem
✕ Cons
- Steep learning curve
- Quote pricing
- Heavier admin overhead
Key features
- Highly scriptable RMM
- Patch management
- Deep PSA integration
- Monitoring templates
What users say
“With the robust scripting engine there is no other RMM tool out there with as much control as ConnectWise Automate. There is no limit, we can make scripts to resolve or partially resolve any issue that comes up.”
“One of the drawbacks of ConnectWise Automate is its steep learning curve. The interface can also feel overwhelming, especially with its extensive customization options.”
“Support is very slow to respond. When you get into the chat queue, you may be waiting an hour or more for someone overseas who doesn't know how to fix the issue anyway.”
How ConnectWise Automate compares
| ConnectWise Automate | NinjaOne | Datto RMM | |
|---|---|---|---|
| Starting price | Custom quote | Custom quote | Custom quote |
| Pricing model | quote | per device | per device |
| Free trial / tier | — | 14 days | Free trial |
| Best for | Larger MSPs wanting deep customization and ConnectWise PSA integration | MSPs and IT teams wanting a modern, fast, all-in-one RMM | Established MSPs in the Kaseya/Datto ecosystem |
| Deployment | Cloud + on-prem | Cloud | Cloud |
| G2 rating | 3.9/5 (450) | 4.7/5 (1600) | 4.5/5 (700) |
| Capterra rating | — | 4.8/5 (230) | — |
| Our score | 6.7 | 8.5 | 7.7 |
Affiliate disclosure: Some links may be affiliate or partner links. If you sign up through one, we may earn a commission at no extra cost to you. This never changes our scores or rankings. Learn more.
Full review
ConnectWise Automate Review
ConnectWise Automate is a heavyweight RMM built for MSPs that live and breathe automation. If you want a platform you can bend to your exact workflow—and you have the technical chops to do it—Automate delivers. Everyone else should proceed with caution.
Verdict at a Glance
| Metric | Value |
|---|---|
| Our Score | 6.7 / 10 |
| G2 Rating | 3.9 / 5 (450 reviews) |
| Best For | Larger MSPs wanting deep customization + ConnectWise PSA |
| Deployment | Cloud + on-prem |
| Pricing | Quote-only (no public price, no free tier) |
The 3.9 G2 score across a healthy 450 reviews tells the story: capable and widely used, but not beloved. That gap between raw power and user satisfaction is the whole review in a nutshell.
What It Does Well
- Extreme customizability. The scripting engine is the product’s crown jewel. If you can define a process, you can automate it in Automate.
- Scales with you. This is a tool that rewards large fleets and mature MSPs—it’s built to manage thousands of endpoints, not a handful.
- Ecosystem lock-in (the good kind). Deep integration with ConnectWise PSA means ticketing, billing, and RMM speak the same language. If you’re already on the ConnectWise stack, this is a genuine advantage.
Where It Frustrates
- Steep learning curve. The flexibility that power users love is the same thing that buries newcomers. Expect a real onboarding investment.
- Heavier admin overhead. This isn’t a set-and-forget platform. Someone on your team needs to own it.
- Quote-only pricing. No public starting price, no free tier. You’ll be talking to sales before you know what it costs—a friction point in an era of transparent SaaS pricing.
Features
| Feature | Included |
|---|---|
| Highly scriptable RMM | ✅ |
| Patch management | ✅ |
| Deep PSA integration | ✅ |
| Monitoring templates | ✅ |
Bottom Line
ConnectWise Automate is a specialist’s tool. For a larger MSP already invested in the ConnectWise ecosystem with dedicated technical staff, it’s a genuinely powerful platform worth the effort. For smaller shops or teams wanting fast time-to-value, the learning curve, admin burden, and opaque pricing make it a hard sell.
Our 6.7 reflects that split personality: excellent capabilities dragged down by accessibility and pricing-transparency issues. Buy it for the power—but go in with eyes open.
Pricing as of 2026-06. Confirm current terms directly with ConnectWise.
Frequently asked questions
- Is ConnectWise Automate worth it?
- ConnectWise Automate earns 6.7/10 in our review, weighted from 3.9/5 (~450 G2 reviews) and its feature/pricing profile. Best for larger MSPs wanting deep customization and ConnectWise PSA integration. Starting price: Custom quote.
- What does ConnectWise Automate cost?
- From Custom quote — see the pricing page.
Based on aggregated third-party ratings (3.9/5 (~450 G2 reviews)) and ConnectWise Automate's published feature and pricing data. This page does not claim firsthand product use. See how we test.