Freshservice
- Starting price
- $19/agent/mo
- Free trial
- 14 days
- Deployment
- Cloud
- Best for
- Internal IT teams wanting modern ITSM with strong automation
Freshservice (by Freshworks) is a itsm ticketing tool. It starts at $19/agent/mo and holds 4.6/5 (~1.2k G2 reviews). It is best for internal it teams wanting modern itsm with strong automation. Below: pricing, our verdict, top alternatives, and head-to-head comparisons.
- Top Rated
- Best Value
How Freshservice scores
Six criteria, each 0–10 on the same scale from review data, public pricing and feature coverage. Methodology →
Affiliate link: Freshservice may pay us a commission if you sign up through this link. It never affects our data-driven ranking.
Freshservice vs the field
| Freshservice | Zendesk | Jira Service Management | |
|---|---|---|---|
| Starting price | $19/agent/mo | $19/agent/mo | $19.04/agent/mo |
| Pricing model | per agent | per agent | per agent |
| Free trial / tier | 14 days | 14 days | Free tier + free trial |
| Best for | Internal IT teams wanting modern ITSM with strong automation | Customer-support-heavy teams wanting a polished ticketing/CX platform | Dev-adjacent IT teams already using Atlassian |
| Deployment | Cloud | Cloud | Cloud + data center |
| G2 rating | 4.6/5 (1200) | 4.3/5 (6000) | 4.2/5 (800) |
| Capterra rating | — | — | — |
| Our score | 8.1 | 7.8 | 7.9 |
Pros
- Clean modern UI
- Strong automation
- Good ITIL features
Cons
- Per-agent costs climb
- Some features only on Pro+
- Aimed at internal IT not MSP
Key Freshservice features
- ITSM ticketing
- Asset management
- Workflow automation
- AI (Freddy)
- Project management
Freshservice integrations
Notable native integrations and connectors Freshservice supports.
- Slack
- Microsoft Teams
- Jira
- Zoom
- Okta
- Microsoft 365
- Google Workspace
- Jamf
- Microsoft Intune
- PagerDuty
Freshservice at a glance
Freshservice (by Freshworks) is a itsm ticketing tool. It starts at $19/agent/mo and holds 4.6/5 (~1.2k G2 reviews). It is best for internal it teams wanting modern itsm with strong automation. Below: pricing, our verdict, top alternatives, and head-to-head comparisons.
More on Freshservice
Freshservice from Freshworks is a itsm ticketing platform deploying Cloud. It is built for internal it teams wanting modern itsm with strong automation. It holds 4.6/5 (~1.2k G2 reviews) and starts at $19/agent/mo on a per agent model.
Key capabilities: ITSM ticketing, Asset management, Workflow automation, AI (Freddy), Project management.
Go deeper: pricing breakdown, full review, and the best Freshservice alternatives (top picks: Zendesk, Jira Service Management, ServiceNow IT Service Management).
Frequently asked questions
- How much does Freshservice cost?
- Freshservice starts at $19/agent/mo. It's priced per agent. See the pricing page for every plan and limit.
- Does Freshservice have a free trial or free version?
- Freshservice offers a 14 days free trial, but no permanently free tier.
- How is Freshservice deployed?
- Freshservice is available as Cloud.
- Who is Freshservice best for?
- Freshservice is best for Internal IT teams wanting modern ITSM with strong automation.
- Is Freshservice any good?
- Freshservice holds 4.6/5 across 1,200 reviews and scores 8.1/10 on our data-weighted ranking.
- What are the best Freshservice alternatives?
- Top alternatives include Zendesk, Jira Service Management, ServiceNow IT Service Management. See the full alternatives list for pricing and scores.
Popular Freshservice comparisons
See Freshservice head-to-head with the alternatives MSPs shortlist most often.
