NinjaOne Review (2026)
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- Starting price
- Custom quote
- Free trial
- 14 days
- Deployment
- Cloud
- Best for
- MSPs and IT teams wanting a modern, fast, all-in-one RMM
Our verdict
NinjaOne earns 8.5/10 in our review, weighted from 4.7/5 (~1.6k G2 reviews) and its feature/pricing profile. Consistently the highest-rated RMM; the patching and UX are the standouts. Best for MSPs and IT teams wanting a modern, fast, all-in-one RMM. Starting price: Custom quote.
Backed by 4.7★ · 1.6k reviews on G2.
Pros & cons
✓ Pros
- Modern fast UI
- Excellent patching built in
- Top-rated support
✕ Cons
- No public pricing (quote only)
- Per-device cost
- Some advanced features cost extra
Key features
- RMM + patch management
- Endpoint backup
- Remote access
- Software deployment
- IT asset management
- Ticketing
What users say
“Reviewers appreciate the reliability, speed, and simplicity of remote access, though some mention occasional connection issues with Splashtop.”
“NinjaOne shines when it comes to managing workstations. The remote management, patching, and automation tools are straightforward and save a ton of time. The lightweight agent and intuitive dashboard are also nice touches.”
“The thing I like the least about NinjaOne is the limited reporting customisation, and there is quite a steep learning curve to fully understand the user interface as it is quite complex.”
“The mobile app works, but it's definitely not as full-featured as the desktop version.”
How NinjaOne compares
| NinjaOne | Datto RMM | ConnectWise Automate | |
|---|---|---|---|
| Starting price | Custom quote | Custom quote | Custom quote |
| Pricing model | per device | per device | quote |
| Free trial / tier | 14 days | Free trial | — |
| Best for | MSPs and IT teams wanting a modern, fast, all-in-one RMM | Established MSPs in the Kaseya/Datto ecosystem | Larger MSPs wanting deep customization and ConnectWise PSA integration |
| Deployment | Cloud | Cloud | Cloud + on-prem |
| G2 rating | 4.7/5 (1600) | 4.5/5 (700) | 3.9/5 (450) |
| Capterra rating | 4.8/5 (230) | — | — |
| Our score | 8.5 | 7.7 | 6.7 |
Affiliate disclosure: Some links may be affiliate or partner links. If you sign up through one, we may earn a commission at no extra cost to you. This never changes our scores or rankings. Learn more.
Full review
NinjaOne Review
Our Score: 8.5/10 — Consistently the highest-rated RMM; the patching and UX are the standouts.
NinjaOne has quietly become the RMM to beat. If you’re an MSP or internal IT team tired of clunky, legacy tooling, this is the modern alternative that actually delivers on the “all-in-one” promise.
What It Is
A cloud-native RMM built for MSPs and IT teams wanting a modern, fast, all-in-one RMM. No on-prem server to babysit, no aging Java console — just a browser and your endpoints.
Ratings at a Glance
| Source | Score | Reviews |
|---|---|---|
| G2 | 4.7/5 | 1,600 |
| Capterra | 4.8/5 | 230 |
| Our Score | 8.5/10 | — |
Those aren’t fluke numbers. 1,600 G2 reviews at 4.7 is a strong, consistent signal — this isn’t a product coasting on a handful of glowing testimonials.
Features
- RMM + patch management
- Endpoint backup
- Remote access
- Software deployment
- IT asset management
- Ticketing
A genuinely complete stack. The inclusion of ticketing and backup means smaller shops can consolidate tools rather than stitching together three vendors.
The Good
| Strength | Why It Matters |
|---|---|
| Modern, fast UI | Rare in RMM-land, where “functional but ugly” is the norm |
| Excellent built-in patching | This is the headline feature — patching that actually works |
| Top-rated support | Backed by review counts, not marketing claims |
Patching and UX are the standouts, and they’re the two things RMM buyers complain about most elsewhere. NinjaOne nailed both.
The Bad
| Weakness | Impact |
|---|---|
| No public pricing | Quote-only; you can’t compare without a sales call |
| Per-device cost | Scales linearly — can get pricey at high device counts |
| Advanced features cost extra | The base price isn’t the whole story |
Pricing
| Detail | Value |
|---|---|
| Model | Per-device |
| Starting price | Not published |
| Typical range | ~$3–5/device/mo (quote-based) |
| Billing | Annual |
| Free tier | No |
| Free trial | 14 days |
As of 2026-06. The lack of transparent pricing is the single most annoying thing about NinjaOne. You’re forced into a quote process for what should be a simple per-device number. The ~$3–5 range is typical but unconfirmed on the public site — budget accordingly and get the quote before you commit.
Bottom Line
NinjaOne earns its reputation. The patching, speed, and support are best-in-class, and the review consensus is overwhelming. The only real friction is commercial: you can’t see what you’ll pay until you talk to sales, and advanced capabilities add up.
Buy it if: you want the highest-rated, most modern RMM and can tolerate a quote-based sales process.
Look elsewhere if: you need transparent, self-serve pricing or a free tier to start small.
Last tested: 2026-05
Frequently asked questions
- Is NinjaOne worth it?
- NinjaOne earns 8.5/10 in our review, weighted from 4.7/5 (~1.6k G2 reviews) and its feature/pricing profile. Consistently the highest-rated RMM; the patching and UX are the standouts. Best for MSPs and IT teams wanting a modern, fast, all-in-one RMM. Starting price: Custom quote.
- What does NinjaOne cost?
- From Custom quote — see the pricing page.
Based on aggregated third-party ratings (4.7/5 (~1.6k G2 reviews)) and NinjaOne's published feature and pricing data. Hands-on testing notes reflect the test date shown above. See how we test.