osTicket
- Starting price
- Free tier available
- Free trial
- Free tier + 30 days
- Deployment
- Cloud + self-host
- Best for
- Teams wanting a free, open-source, self-hosted ticketing system
osTicket (by osTicket (Enhancesoft)) is a itsm ticketing tool. It starts at Free tier available and holds 4.4/5 (~44 G2 reviews). It is best for teams wanting a free, open-source, self-hosted ticketing system. Below: pricing, our verdict, top alternatives, and head-to-head comparisons.
How osTicket scores
Six criteria, each 0–10 on the same scale from review data, public pricing and feature coverage. Methodology →
Affiliate link: osTicket may pay us a commission if you sign up through this link. It never affects our data-driven ranking.
osTicket vs the field
| osTicket | Freshservice | Zendesk | |
|---|---|---|---|
| Starting price | Free tier available | $19/agent/mo | $19/agent/mo |
| Pricing model | per user | per agent | per agent |
| Free trial / tier | Free tier + 30 days | 14 days | 14 days |
| Best for | Teams wanting a free, open-source, self-hosted ticketing system | Internal IT teams wanting modern ITSM with strong automation | Customer-support-heavy teams wanting a polished ticketing/CX platform |
| Deployment | Cloud + self-host | Cloud | Cloud |
| G2 rating | 4.4/5 (44) | 4.6/5 (1200) | 4.3/5 (6000) |
| Capterra rating | — | — | — |
| Our score | 7.7 | 8.1 | 7.8 |
Pros
- Free
- mature open-source core
- No per-agent fees self-hosted
- Highly customizable
Cons
- Requires LAMP stack + self-management
- Dated UI
- Support is paid/community-only
Key osTicket features
- Open-source self-hosted core
- Custom fields + ticket filters
- Email piping + ticketing
- SLA + agent collision avoidance
- Customer portal + knowledge base
- Managed cloud option (SupportSystem)
osTicket at a glance
osTicket (by osTicket (Enhancesoft)) is a itsm ticketing tool. It starts at Free tier available and holds 4.4/5 (~44 G2 reviews). It is best for teams wanting a free, open-source, self-hosted ticketing system. Below: pricing, our verdict, top alternatives, and head-to-head comparisons.
More on osTicket
osTicket from osTicket (Enhancesoft) is a itsm ticketing platform deploying Cloud + self-host. It is built for teams wanting a free, open-source, self-hosted ticketing system. It holds 4.4/5 (~44 G2 reviews) and starts at Free tier available on a per user model.
Key capabilities: Open-source self-hosted core, Custom fields + ticket filters, Email piping + ticketing, SLA + agent collision avoidance, Customer portal + knowledge base, Managed cloud option (SupportSystem).
Go deeper: pricing breakdown, full review, and the best osTicket alternatives (top picks: Freshservice, Zendesk, Jira Service Management).
Frequently asked questions
- How much does osTicket cost?
- osTicket starts at Free tier available. It's priced per user. See the pricing page for every plan and limit.
- Does osTicket have a free trial or free version?
- Yes — osTicket has a free tier plus a 30 days free trial.
- How is osTicket deployed?
- osTicket is available as Cloud + self-host.
- Who is osTicket best for?
- osTicket is best for Teams wanting a free, open-source, self-hosted ticketing system.
- Is osTicket any good?
- osTicket holds 4.4/5 across 44 reviews and scores 7.7/10 on our data-weighted ranking.
- What are the best osTicket alternatives?
- Top alternatives include Freshservice, Zendesk, Jira Service Management. See the full alternatives list for pricing and scores.
Popular osTicket comparisons
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