Zammad
- Starting price
- EUR 7/agent/mo
- Free trial
- Free tier + free trial
- Deployment
- Cloud + self-host
- Best for
- Teams wanting a modern, open-source help desk with an optional managed cloud
Zammad is a itsm ticketing tool. It starts at EUR 7/agent/mo and holds 4.5/5 (~10 G2 reviews). It is best for teams wanting a modern, open-source help desk with an optional managed cloud. Below: pricing, our verdict, top alternatives, and head-to-head comparisons.
- Best Value
How Zammad scores
Six criteria, each 0–10 on the same scale from review data, public pricing and feature coverage. Methodology →
Affiliate link: Zammad may pay us a commission if you sign up through this link. It never affects our data-driven ranking.
Zammad vs the field
| Zammad | Freshservice | Zendesk | |
|---|---|---|---|
| Starting price | EUR 7/agent/mo | $19/agent/mo | $19/agent/mo |
| Pricing model | per user | per agent | per agent |
| Free trial / tier | Free tier + free trial | 14 days | 14 days |
| Best for | Teams wanting a modern, open-source help desk with an optional managed cloud | Internal IT teams wanting modern ITSM with strong automation | Customer-support-heavy teams wanting a polished ticketing/CX platform |
| Deployment | Cloud + self-host | Cloud | Cloud |
| G2 rating | 4.5/5 (10) | 4.6/5 (1200) | 4.3/5 (6000) |
| Capterra rating | — | — | — |
| Our score | 8.3 | 8.1 | 7.8 |
Pros
- Free
- modern open-source core
- Clean
- intuitive UI
- Hosted + self-hosted flexibility
Cons
- AI features cost extra
- Self-hosting needs more resources
- Smaller ecosystem than incumbents
Key Zammad features
- Open-source self-hosted core
- Multi-channel (email
- chat
- Telegram
- SMS)
- SLAs + knowledge base
- Hosted in ISO27001 German data centers
- Optional AI features
- Self-hosted support contracts
Zammad at a glance
Zammad is a itsm ticketing tool. It starts at EUR 7/agent/mo and holds 4.5/5 (~10 G2 reviews). It is best for teams wanting a modern, open-source help desk with an optional managed cloud. Below: pricing, our verdict, top alternatives, and head-to-head comparisons.
More on Zammad
Zammad is a itsm ticketing platform deploying Cloud + self-host. It is built for teams wanting a modern, open-source help desk with an optional managed cloud. It holds 4.5/5 (~10 G2 reviews) and starts at EUR 7/agent/mo on a per user model.
Key capabilities: Open-source self-hosted core, Multi-channel (email, chat, Telegram, SMS), SLAs + knowledge base, Hosted in ISO27001 German data centers, Optional AI features.
Go deeper: pricing breakdown, full review, and the best Zammad alternatives (top picks: Freshservice, Zendesk, Jira Service Management).
Frequently asked questions
- How much does Zammad cost?
- Zammad starts at EUR 7/agent/mo. It's priced per user. See the pricing page for every plan and limit.
- Does Zammad have a free trial or free version?
- Yes — Zammad has a free tier plus a free trial.
- How is Zammad deployed?
- Zammad is available as Cloud + self-host.
- Who is Zammad best for?
- Zammad is best for Teams wanting a modern, open-source help desk with an optional managed cloud.
- Is Zammad any good?
- Zammad holds 4.5/5 across 10 reviews and scores 8.3/10 on our data-weighted ranking.
- What are the best Zammad alternatives?
- Top alternatives include Freshservice, Zendesk, Jira Service Management. See the full alternatives list for pricing and scores.
Popular Zammad comparisons
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