Best IT Documentation Software · 2026
Confluence vs 
Document360 Confluence vs Document360: on our data-weighted scoring, Confluence edges ahead (8.2 vs 8.2/10). Confluence starts at $5.42/user/mo and is best for teams (especially Jira users) wanting a general-purpose wiki/knowledge base with a free tier; Document360 starts at Custom quote and is best for teams building polished internal + external knowledge bases and API documentation with AI assistance. Choose Confluence for the stronger overall track record; consider Document360 if its pricing model or fit matches your environment better. Side-by-side table below.
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Six criteria, each scored 0–10 on the same scale from real review data, public pricing and feature coverage. See our methodology →
| Criterion | Confluence | Document360 |
|---|---|---|
| Editorial | 8.2 | 8.2 |
| User reviews | 8.2 | 9.4 |
| Adoption | 9.5 | 7.0 |
| Affordability | 9.5 | 5.0 |
| Feature breadth | 6.0 | 6.0 |
| Ease of trial | 10.0 | 6.0 |
| Confluence | Document360 | |
|---|---|---|
| Starting price | $5.42/user/mo | Custom quote |
| Pricing model | per user | quote |
| Free trial / tier | Free tier + 7 days | 14 days |
| Best for | Teams (especially Jira users) wanting a general-purpose wiki/knowledge base with a free tier | Teams building polished internal + external knowledge bases and API documentation with AI assistance |
| Deployment | Cloud + on-prem | Cloud |
| G2 rating | 4.1/5 (3798) | 4.7/5 (438) |
| Capterra rating | — | — |
| Our score | 8.2 | 8.2 |
You need teams (especially jira users) wanting a general-purpose wiki/knowledge base with a free tier.
You need teams building polished internal + external knowledge bases and api documentation with ai assistance.
Confluence bills on a per user model from $5.42/user/mo (free tier available), while Document360 uses a quote model from Custom quote (14 days trial). Because the models differ, the cheaper option flips depending on your fleet size — model both at your seat/endpoint count.
Confluence ships 6 headline capabilities (Structured wiki + spaces, Deep Jira integration, Templates + page trees, Real-time collaboration) and deploys Cloud + on-prem. Document360 ships 6 (Internal + external knowledge bases, Eddy AI writing + search, API documentation, Custom workflow builder), deploying Cloud.
Confluence holds 4.1/5 (~3.8k G2 reviews); Document360 holds 4.7/5 (~438 G2 reviews). On our data-weighted score, Confluence edges ahead (8.2 vs 8.2/10). Pick Document360 instead when teams building polished internal + external knowledge bases and api documentation with ai assistance. See Confluence alternatives or Document360 alternatives.
