Best IT Documentation Software · 2026

Confluence logoConfluence vs Document360 logoDocument360

Confluence vs Document360: on our data-weighted scoring, Confluence edges ahead (8.2 vs 8.2/10). Confluence starts at $5.42/user/mo and is best for teams (especially jira users) wanting a general-purpose wiki/knowledge base with a free tier; Document360 starts at Custom quote and is best for teams building polished internal + external knowledge bases and api documentation with ai assistance. Choose Confluence for the stronger overall track record; consider Document360 if its pricing model or fit matches your environment better. Side-by-side table below.

Try Confluence → Try Document360

Confluence

8.4/10
MSP Compared score
Starting price
$5.42/user/mo
Reviews
4.1/5 (~3.8k G2 reviews)
Free trial
Free tier + 7 days
Deployment
Cloud + on-prem
Best for
Teams (especially Jira users) wanting a general-purpose wiki/knowledge base with a free tier
Visit Confluence →
Our pick

Document360

8.5/10
MSP Compared score
Starting price
Custom quote
Reviews
4.7/5 (~438 G2 reviews)
Free trial
14 days
Deployment
Cloud
Best for
Teams building polished internal + external knowledge bases and API documentation with AI assistance
Visit Document360 →

Affiliate links — vendors may pay us a commission. It never affects our data-driven ranking.

Strengths at a glance

Six criteria, each scored 0–10 on the same scale from real review data, public pricing and feature coverage. See our methodology →

EditorialUser reviewsAdoptionAffordabilityFeature breadthEase of trial
ConfluenceDocument360
CriterionConfluenceDocument360
Editorial 8.2 8.2
User reviews 8.2 9.4
Adoption 9.5 7.0
Affordability 9.5 5.0
Feature breadth 6.0 6.0
Ease of trial 10.0 6.0

Confluence vs Document360: head-to-head

Confluence vs Document360 — specs and pricing
ConfluenceDocument360
Starting price $5.42/user/mo Custom quote
Pricing model per user quote
Free trial / tier Free tier + 7 days 14 days
Best for Teams (especially Jira users) wanting a general-purpose wiki/knowledge base with a free tier Teams building polished internal + external knowledge bases and API documentation with AI assistance
Deployment Cloud + on-prem Cloud
G2 rating 4.1/5 (3798) 4.7/5 (438)
Capterra rating — —
Our score 8.2 8.2

Choose Confluence if…

You need teams (especially jira users) wanting a general-purpose wiki/knowledge base with a free tier.

Pros

  • Free tier up to 10 users
  • Best-in-class Jira integration
  • Huge app marketplace

Cons

  • Not MSP/IT-specific (no SSL/asset tracking)
  • Per-user cost scales with read-only users
  • Support trails niche docs tools

Confluence pricing · review

Choose Document360 if…

You need teams building polished internal + external knowledge bases and api documentation with ai assistance.

Pros

  • Polished
  • purpose-built KB UX
  • Strong AI authoring features
  • Highly rated support

Cons

  • No free tier (dropped in 2024)
  • Pricing hidden behind sales
  • Not IT/MSP-specific

Document360 pricing · review

Frequently asked questions

Confluence vs Document360: which is better?
Confluence vs Document360: on our data-weighted scoring, Confluence edges ahead (8.2 vs 8.2/10). Confluence starts at $5.42/user/mo and is best for teams (especially jira users) wanting a general-purpose wiki/knowledge base with a free tier; Document360 starts at Custom quote and is best for teams building polished internal + external knowledge bases and api documentation with ai assistance.
Is Confluence cheaper than Document360?
Confluence starts at $5.42/user/mo and Document360 starts at Custom quote (see the pricing rows for models and limits).
Data as of June 16, 2026. Sources: atlassian.com, document360.com. Figures are pulled from public vendor and security data and refreshed automatically.