Best IT Documentation Software · 2026
Confluence vs 
ConnectWise ITBoost Confluence vs ConnectWise ITBoost: on our data-weighted scoring, Confluence edges ahead (8.2 vs 7.2/10). Confluence starts at $5.42/user/mo and is best for teams (especially Jira users) wanting a general-purpose wiki/knowledge base with a free tier; ConnectWise ITBoost starts at $17/user/mo and is best for MSPs already in the ConnectWise ecosystem wanting native PSA/RMM-integrated documentation. Choose Confluence for the stronger overall track record; consider ConnectWise ITBoost if its pricing model or fit matches your environment better. Side-by-side table below.
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Six criteria, each scored 0–10 on the same scale from real review data, public pricing and feature coverage. See our methodology →
| Criterion | Confluence | ConnectWise ITBoost |
|---|---|---|
| Editorial | 8.2 | 7.2 |
| User reviews | 8.2 | 7.0 |
| Adoption | 9.5 | 0.0 |
| Affordability | 9.5 | 3.7 |
| Feature breadth | 6.0 | 6.0 |
| Ease of trial | 10.0 | 6.0 |
| Confluence | ConnectWise ITBoost | |
|---|---|---|
| Starting price | $5.42/user/mo | $17/user/mo |
| Pricing model | per user | per user |
| Free trial / tier | Free tier + 7 days | 14 days |
| Best for | Teams (especially Jira users) wanting a general-purpose wiki/knowledge base with a free tier | MSPs already in the ConnectWise ecosystem wanting native PSA/RMM-integrated documentation |
| Deployment | Cloud + on-prem | Cloud |
| G2 rating | 4.1/5 (3798) | — |
| Capterra rating | — | — |
| Our score | 8.2 | 7.2 |
You need teams (especially jira users) wanting a general-purpose wiki/knowledge base with a free tier.
You need msps already in the connectwise ecosystem wanting native psa/rmm-integrated documentation.
Confluence bills on a per user model from $5.42/user/mo (free tier available), while ConnectWise ITBoost uses a per user model from $17/user/mo (14 days trial). Because the models differ, the cheaper option flips depending on your fleet size — model both at your seat/endpoint count.
Confluence ships 6 headline capabilities (Structured wiki + spaces, Deep Jira integration, Templates + page trees, Real-time collaboration) and deploys Cloud + on-prem. ConnectWise ITBoost ships 6 (Centralized IT documentation, Built-in password management, Customer knowledge base, SSL + domain expiration tracking), deploying Cloud.
Confluence holds 4.1/5 (~3.8k G2 reviews); ConnectWise ITBoost holds Not yet rated. On our data-weighted score, Confluence edges ahead (8.2 vs 7.2/10). Pick ConnectWise ITBoost instead when msps already in the connectwise ecosystem wanting native psa/rmm-integrated documentation. See Confluence alternatives or ConnectWise ITBoost alternatives.
