Best IT Documentation Software · 2026

Confluence logoConfluence vs ConnectWise ITBoost logoConnectWise ITBoost

Confluence vs ConnectWise ITBoost: on our data-weighted scoring, Confluence edges ahead (8.2 vs 7.2/10). Confluence starts at $5.42/user/mo and is best for teams (especially jira users) wanting a general-purpose wiki/knowledge base with a free tier; ConnectWise ITBoost starts at $17/user/mo and is best for msps already in the connectwise ecosystem wanting native psa/rmm-integrated documentation. Choose Confluence for the stronger overall track record; consider ConnectWise ITBoost if its pricing model or fit matches your environment better. Side-by-side table below.

Try Confluence → Try ConnectWise ITBoost
Our pick

Confluence

8.4/10
MSP Compared score
Starting price
$5.42/user/mo
Reviews
4.1/5 (~3.8k G2 reviews)
Free trial
Free tier + 7 days
Deployment
Cloud + on-prem
Best for
Teams (especially Jira users) wanting a general-purpose wiki/knowledge base with a free tier
Visit Confluence →

ConnectWise ITBoost

7.8/10
MSP Compared score
Starting price
$17/user/mo
Reviews
Not yet rated
Free trial
14 days
Deployment
Cloud
Best for
MSPs already in the ConnectWise ecosystem wanting native PSA/RMM-integrated documentation
Visit ConnectWise ITBoost →

Affiliate links — vendors may pay us a commission. It never affects our data-driven ranking.

Strengths at a glance

Six criteria, each scored 0–10 on the same scale from real review data, public pricing and feature coverage. See our methodology →

EditorialUser reviewsAdoptionAffordabilityFeature breadthEase of trial
ConfluenceConnectWise ITBoost
CriterionConfluenceConnectWise ITBoost
Editorial 8.2 7.2
User reviews 8.2 7.0
Adoption 9.5 0.0
Affordability 9.5 3.6
Feature breadth 6.0 6.0
Ease of trial 10.0 6.0

Confluence vs ConnectWise ITBoost: head-to-head

Confluence vs ConnectWise ITBoost — specs and pricing
ConfluenceConnectWise ITBoost
Starting price $5.42/user/mo $17/user/mo
Pricing model per user per user
Free trial / tier Free tier + 7 days 14 days
Best for Teams (especially Jira users) wanting a general-purpose wiki/knowledge base with a free tier MSPs already in the ConnectWise ecosystem wanting native PSA/RMM-integrated documentation
Deployment Cloud + on-prem Cloud
G2 rating 4.1/5 (3798) —
Capterra rating — —
Our score 8.2 7.2

Choose Confluence if…

You need teams (especially jira users) wanting a general-purpose wiki/knowledge base with a free tier.

Pros

  • Free tier up to 10 users
  • Best-in-class Jira integration
  • Huge app marketplace

Cons

  • Not MSP/IT-specific (no SSL/asset tracking)
  • Per-user cost scales with read-only users
  • Support trails niche docs tools

Confluence pricing · review

Choose ConnectWise ITBoost if…

You need msps already in the connectwise ecosystem wanting native psa/rmm-integrated documentation.

Pros

  • Deepest ConnectWise integration
  • All-in-one docs + passwords + KB
  • Cloud-hosted on AWS

Cons

  • Best value only for ConnectWise shops
  • UI can feel clunky
  • 5-user minimum

ConnectWise ITBoost pricing · review

Frequently asked questions

Confluence vs ConnectWise ITBoost: which is better?
Confluence vs ConnectWise ITBoost: on our data-weighted scoring, Confluence edges ahead (8.2 vs 7.2/10). Confluence starts at $5.42/user/mo and is best for teams (especially jira users) wanting a general-purpose wiki/knowledge base with a free tier; ConnectWise ITBoost starts at $17/user/mo and is best for msps already in the connectwise ecosystem wanting native psa/rmm-integrated documentation.
Is Confluence cheaper than ConnectWise ITBoost?
Confluence starts at $5.42/user/mo and ConnectWise ITBoost starts at $17/user/mo (see the pricing rows for models and limits).
Data as of June 16, 2026. Sources: atlassian.com, connectwise.com. Figures are pulled from public vendor and security data and refreshed automatically.