Document360
8.2/10
MSP Compared score
- Starting price
- Custom quote
- Reviews
- 4.7/5 (~438 G2 reviews)
- Free trial
- 14 days
- Deployment
- Cloud
- Best for
- Teams building polished internal + external knowledge bases and API documentation with AI assistance
Best IT Documentation Software · 2026
Document360 vs 
ConnectWise ITBoost Document360 vs ConnectWise ITBoost: on our data-weighted scoring, Document360 edges ahead (8.2 vs 7.2/10). Document360 starts at Custom quote and is best for teams building polished internal + external knowledge bases and API documentation with AI assistance; ConnectWise ITBoost starts at $17/user/mo and is best for MSPs already in the ConnectWise ecosystem wanting native PSA/RMM-integrated documentation. Choose Document360 for the stronger overall track record; consider ConnectWise ITBoost if its pricing model or fit matches your environment better. Side-by-side table below.
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ConnectWise ITBoost
7.2/10
MSP Compared score
- Starting price
- $17/user/mo
- Reviews
- Not yet rated
- Free trial
- 14 days
- Deployment
- Cloud
- Best for
- MSPs already in the ConnectWise ecosystem wanting native PSA/RMM-integrated documentation
Strengths at a glance
Six criteria, each scored 0–10 on the same scale from real review data, public pricing and feature coverage. See our methodology →
| Criterion | Document360 | ConnectWise ITBoost |
|---|---|---|
| Editorial | 8.2 | 7.2 |
| User reviews | 9.4 | 7.0 |
| Adoption | 7.0 | 0.0 |
| Affordability | 5.0 | 3.7 |
| Feature breadth | 6.0 | 6.0 |
| Ease of trial | 6.0 | 6.0 |
Document360 vs ConnectWise ITBoost: head-to-head
| Document360 | ConnectWise ITBoost | |
|---|---|---|
| Starting price | Custom quote | $17/user/mo |
| Pricing model | quote | per user |
| Free trial / tier | 14 days | 14 days |
| Best for | Teams building polished internal + external knowledge bases and API documentation with AI assistance | MSPs already in the ConnectWise ecosystem wanting native PSA/RMM-integrated documentation |
| Deployment | Cloud | Cloud |
| G2 rating | 4.7/5 (438) | — |
| Capterra rating | — | — |
| Our score | 8.2 | 7.2 |
Choose Document360 if…
You need teams building polished internal + external knowledge bases and api documentation with ai assistance.
✓ Pros
- Polished
- purpose-built KB UX
- Strong AI authoring features
- Highly rated support
✕ Cons
- No free tier (dropped in 2024)
- Pricing hidden behind sales
- Not IT/MSP-specific
Choose ConnectWise ITBoost if…
You need msps already in the connectwise ecosystem wanting native psa/rmm-integrated documentation.
✓ Pros
- Deepest ConnectWise integration
- All-in-one docs + passwords + KB
- Cloud-hosted on AWS
✕ Cons
- Best value only for ConnectWise shops
- UI can feel clunky
- 5-user minimum
In depth
Pricing: Document360 vs ConnectWise ITBoost
Document360 bills on a quote model from Custom quote (14 days trial), while ConnectWise ITBoost uses a per user model from $17/user/mo (14 days trial). Because the models differ, the cheaper option flips depending on your fleet size — model both at your seat/endpoint count.
Features & deployment
Document360 ships 6 headline capabilities (Internal + external knowledge bases, Eddy AI writing + search, API documentation, Custom workflow builder) and deploys Cloud. ConnectWise ITBoost ships 6 (Centralized IT documentation, Built-in password management, Customer knowledge base, SSL + domain expiration tracking), deploying Cloud.
Ratings & verdict
Document360 holds 4.7/5 (~438 G2 reviews); ConnectWise ITBoost holds Not yet rated. On our data-weighted score, Document360 edges ahead (8.2 vs 7.2/10). Pick ConnectWise ITBoost instead when msps already in the connectwise ecosystem wanting native psa/rmm-integrated documentation. See Document360 alternatives or ConnectWise ITBoost alternatives.
Frequently asked questions
- Document360 vs ConnectWise ITBoost: which is better?
- Document360 vs ConnectWise ITBoost: on our data-weighted scoring, Document360 edges ahead (8.2 vs 7.2/10). Document360 starts at Custom quote and is best for teams building polished internal + external knowledge bases and API documentation with AI assistance; ConnectWise ITBoost starts at $17/user/mo and is best for MSPs already in the ConnectWise ecosystem wanting native PSA/RMM-integrated documentation.
- Is Document360 cheaper than ConnectWise ITBoost?
- Document360 starts at Custom quote and ConnectWise ITBoost starts at $17/user/mo (see the pricing rows for models and limits).
Data as of September 17, 2026. Sources: document360.com, connectwise.com. Figures are pulled from public vendor and security data and refreshed automatically.