Freshservice
8.1/10
MSP Compared score
- Starting price
- $19/agent/mo
- Reviews
- 4.6/5 (~1.2k G2 reviews)
- Free trial
- 14 days
- Deployment
- Cloud
- Best for
- Internal IT teams wanting modern ITSM with strong automation
Best ITSM / Help Desk Ticketing Software · 2026
Freshservice vs 
NinjaOne Freshservice vs NinjaOne: on our data-weighted scoring, NinjaOne edges ahead (8.5 vs 8.1/10). Freshservice starts at $19/agent/mo and is best for internal IT teams wanting modern ITSM with strong automation; NinjaOne starts at Custom quote and is best for MSPs and IT teams wanting a modern, fast, all-in-one RMM. Choose NinjaOne for the stronger overall track record; consider Freshservice if its pricing model or fit matches your environment better. Side-by-side table below.
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NinjaOne
8.5/10
MSP Compared score
- Starting price
- Custom quote
- Reviews
- 4.7/5 (~1.6k G2 reviews)
- Free trial
- 14 days
- Deployment
- Cloud
- Best for
- MSPs and IT teams wanting a modern, fast, all-in-one RMM
Strengths at a glance
Six criteria, each scored 0–10 on the same scale from real review data, public pricing and feature coverage. See our methodology →
| Criterion | Freshservice | NinjaOne |
|---|---|---|
| Editorial | 8.1 | 8.5 |
| User reviews | 9.2 | 9.4 |
| Adoption | 8.2 | 8.5 |
| Affordability | 3.5 | 5.0 |
| Feature breadth | 5.0 | 6.0 |
| Ease of trial | 6.0 | 6.0 |
Freshservice vs NinjaOne: head-to-head
| Freshservice | NinjaOne | |
|---|---|---|
| Starting price | $19/agent/mo | Custom quote |
| Pricing model | per technician | per device |
| Free trial / tier | 14 days | 14 days |
| Best for | Internal IT teams wanting modern ITSM with strong automation | MSPs and IT teams wanting a modern, fast, all-in-one RMM |
| Deployment | Cloud | Cloud |
| G2 rating | 4.6/5 (1200) | 4.7/5 (1600) |
| Capterra rating | — | 4.8/5 (230) |
| Our score | 8.1 | 8.5 |
Choose Freshservice if…
You need internal it teams wanting modern itsm with strong automation.
✓ Pros
- Clean modern UI
- Strong automation
- Good ITIL features
✕ Cons
- Per-agent costs climb
- Some features only on Pro+
- Aimed at internal IT not MSP
Choose NinjaOne if…
You need msps and it teams wanting a modern, fast, all-in-one rmm.
✓ Pros
- Modern fast UI
- Excellent patching built in
- Top-rated support
✕ Cons
- No public pricing (quote only)
- Per-device cost
- Some advanced features cost extra
In depth
Pricing: NinjaOne vs Freshservice
NinjaOne bills on a per device model from Custom quote (14 days trial), while Freshservice uses a per technician model from $19/agent/mo (14 days trial). Because the models differ, the cheaper option flips depending on your fleet size — model both at your seat/endpoint count.
Features & deployment
NinjaOne ships 6 headline capabilities (RMM + patch management, Endpoint backup, Remote access, Software deployment) and deploys Cloud. Freshservice ships 5 (ITSM ticketing, Asset management, Workflow automation, AI (Freddy)), deploying Cloud.
Ratings & verdict
NinjaOne holds 4.7/5 (~1.6k G2 reviews); Freshservice holds 4.6/5 (~1.2k G2 reviews). On our data-weighted score, NinjaOne edges ahead (8.5 vs 8.1/10). Pick Freshservice instead when internal it teams wanting modern itsm with strong automation. See NinjaOne alternatives or Freshservice alternatives.
Frequently asked questions
- Freshservice vs NinjaOne: which is better?
- Freshservice vs NinjaOne: on our data-weighted scoring, NinjaOne edges ahead (8.5 vs 8.1/10). Freshservice starts at $19/agent/mo and is best for internal IT teams wanting modern ITSM with strong automation; NinjaOne starts at Custom quote and is best for MSPs and IT teams wanting a modern, fast, all-in-one RMM.
- Is Freshservice cheaper than NinjaOne?
- Freshservice starts at $19/agent/mo and NinjaOne starts at Custom quote (see the pricing rows for models and limits).
Data as of September 17, 2026. Sources: freshworks.com, ninjaone.com. Figures are pulled from public vendor and security data and refreshed automatically.