Freshworks (Device42)

Device42

8.1/10 MSP Compared score 4.7★ · 50 reviews G2
From Custom quote
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Starting price
Custom quote
Free trial
Free trial
Deployment
Cloud + on-prem
Best for
Teams needing deep agentless discovery, dependency mapping, and a serious CMDB across hybrid/on-prem and cloud

Device42 from Freshworks (Device42) is a it asset management tool — from Custom quote, rated 4.7/5 (~50 G2 reviews). Best for teams needing deep agentless discovery, dependency mapping, and a serious CMDB across hybrid/on-prem and cloud.

How Device42 scores

Six criteria, each 0–10 on the same scale from review data, public pricing and feature coverage. Methodology →

Editorial 8.1
User reviews 9.4
Adoption 4.5
Affordability 5.0
Feature breadth 6.0
Ease of trial 6.0

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Affiliate disclosure: Some links may be affiliate or partner links. If you sign up through one, we may earn a commission at no extra cost to you. This never changes our scores or rankings. Learn more.

Device42 vs the field

How Device42 compares to leading alternatives
Device42LansweeperNinjaOne
Starting price Custom quote $239/mo (2,000 assets, billed annually) Custom quote
Pricing model quote flat per device
Free trial / tier Free trial Free tier + 14 days 14 days
Best for Teams needing deep agentless discovery, dependency mapping, and a serious CMDB across hybrid/on-prem and cloud IT teams wanting deep agentless network discovery and a complete hardware/software inventory MSPs and IT teams wanting a modern, fast, all-in-one RMM
Deployment Cloud + on-prem Cloud + on-prem Cloud
G2 rating 4.7/5 (50) 4.4/5 (67) 4.7/5 (1600)
Capterra rating 4.5/5 (75) 4.8/5 (230)
Our score 8.1 8.2 8.5

Pros

  • Best-in-class discovery + dependency mapping
  • Strong CMDB depth
  • High G2 support scores

Cons

  • Quote-only pricing
  • Roadmap now tied to Freshservice
  • Heavier than simple asset trackers

Key Device42 features

  • Agentless + agent discovery
  • Application dependency mapping
  • IPAM + CMDB
  • Network topology visualization
  • Hybrid/cloud + container discovery
  • Broad ITSM integrations

Device42 at a glance

Device42 from Freshworks (Device42) is a it asset management tool — from Custom quote, rated 4.7/5 (~50 G2 reviews). Best for teams needing deep agentless discovery, dependency mapping, and a serious CMDB across hybrid/on-prem and cloud.

More on Device42

Device42 from Freshworks (Device42) is a it asset management platform deploying Cloud + on-prem. It is built for teams needing deep agentless discovery, dependency mapping, and a serious cmdb across hybrid/on-prem and cloud. It holds 4.7/5 (~50 G2 reviews) and starts at Custom quote on a quote model.

Key capabilities: Agentless + agent discovery, Application dependency mapping, IPAM + CMDB, Network topology visualization, Hybrid/cloud + container discovery, Broad ITSM integrations.

Go deeper: pricing breakdown, full review, and the best Device42 alternatives (top picks: Lansweeper, NinjaOne, Snipe-IT).

Frequently asked questions

How much does Device42 cost?
Device42 starts at Custom quote. It's priced quote. See the pricing page for every plan and limit.
Does Device42 have a free trial or free version?
Device42 offers a free trial, but no permanently free tier.
How is Device42 deployed?
Device42 is available as Cloud + on-prem.
Who is Device42 best for?
Device42 is best for Teams needing deep agentless discovery, dependency mapping, and a serious CMDB across hybrid/on-prem and cloud.
Is Device42 any good?
Device42 holds 4.7/5 across 50 reviews and scores 8.1/10 on our data-weighted ranking.
What are the best Device42 alternatives?
Top alternatives include Lansweeper, NinjaOne, Snipe-IT. See the full alternatives list for pricing and scores.

Popular Device42 comparisons

See Device42 head-to-head with the alternatives MSPs shortlist most often.

Data as of June 1, 2026. Sources: device42.com, g2.com. Figures are pulled from public vendor and security data and refreshed automatically.