Freshworks (Device42)

Device42

8.1/10 MSP Compared score 4.7★ · 50 reviews G2
From Custom quote
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Starting price
Custom quote
Free trial
Free trial
Deployment
Cloud + on-prem
Best for
Teams needing deep agentless discovery, dependency mapping, and a serious CMDB across hybrid/on-prem and cloud

Device42 from Freshworks (Device42) is a it asset management tool — from Custom quote, rated 4.7/5 (~50 G2 reviews). Best for teams needing deep agentless discovery, dependency mapping, and a serious CMDB across hybrid/on-prem and cloud.

How Device42 scores

Six criteria, each 0–10 on the same scale from review data, public pricing and feature coverage. Methodology →

Editorial 8.1
User reviews 9.4
Adoption 4.5
Affordability 5.0
Feature breadth 6.0
Ease of trial 6.0

Visit Device42 →

Device42 vs the field

How Device42 compares to leading alternatives
Device42LansweeperNinjaOne
Starting price Custom quote $239/mo (2,000 assets, billed annually) Custom quote
Pricing model quote flat per device
Free trial / tier Free trial Free tier + 14 days 14 days
Best for Teams needing deep agentless discovery, dependency mapping, and a serious CMDB across hybrid/on-prem and cloud IT teams wanting deep agentless network discovery and a complete hardware/software inventory MSPs and IT teams wanting a modern, fast, all-in-one RMM
Deployment Cloud + on-prem Cloud + on-prem Cloud
G2 rating 4.7/5 (50) 4.4/5 (67) 4.7/5 (1600)
Capterra rating 4.5/5 (75) 4.8/5 (230)
Our score 8.1 8.2 8.5

Pros

  • Best-in-class discovery + dependency mapping
  • Strong CMDB depth
  • High G2 support scores

Cons

  • Quote-only pricing
  • Roadmap now tied to Freshservice
  • Heavier than simple asset trackers

Key Device42 features

  • Agentless + agent discovery
  • Application dependency mapping
  • IPAM + CMDB
  • Network topology visualization
  • Hybrid/cloud + container discovery
  • Broad ITSM integrations

Device42 at a glance

Device42 from Freshworks (Device42) is a it asset management tool — from Custom quote, rated 4.7/5 (~50 G2 reviews). Best for teams needing deep agentless discovery, dependency mapping, and a serious CMDB across hybrid/on-prem and cloud.

More on Device42

Device42 from Freshworks (Device42) is a it asset management platform deploying Cloud + on-prem. It is built for teams needing deep agentless discovery, dependency mapping, and a serious cmdb across hybrid/on-prem and cloud. It holds 4.7/5 (~50 G2 reviews) and starts at Custom quote on a quote model.

Key capabilities: Agentless + agent discovery, Application dependency mapping, IPAM + CMDB, Network topology visualization, Hybrid/cloud + container discovery, Broad ITSM integrations.

Go deeper: pricing breakdown, full review, and the best Device42 alternatives (top picks: Lansweeper, NinjaOne, Snipe-IT).

Frequently asked questions

How much does Device42 cost?
Device42 starts at Custom quote. It's priced quote. See the pricing page for every plan and limit.
Does Device42 have a free trial or free version?
Device42 offers a free trial, but no permanently free tier.
How is Device42 deployed?
Device42 is available as Cloud + on-prem.
Who is Device42 best for?
Device42 is best for Teams needing deep agentless discovery, dependency mapping, and a serious CMDB across hybrid/on-prem and cloud.
Is Device42 any good?
Device42 holds 4.7/5 across 50 reviews and scores 8.1/10 on our data-weighted ranking.
What are the best Device42 alternatives?
Top alternatives include Lansweeper, NinjaOne, Snipe-IT. See the full alternatives list for pricing and scores.

Popular Device42 comparisons

See Device42 head-to-head with the alternatives MSPs shortlist most often.

Data as of June 1, 2026. Sources: device42.com, g2.com. Figures are pulled from public vendor and security data and refreshed automatically.