ServiceNow IT Service Management
- Starting price
- Custom quote
- Deployment
- Cloud
- Best for
- Large enterprises needing a deeply customizable, platform-wide ITSM/ESM solution
ServiceNow IT Service Management (by ServiceNow) is a itsm ticketing tool. It starts at Custom quote and holds 4.4/5 (~886 G2 reviews). It is best for large enterprises needing a deeply customizable, platform-wide itsm/esm solution. Below: pricing, our verdict, top alternatives, and head-to-head comparisons.
How ServiceNow IT Service Management scores
Six criteria, each 0–10 on the same scale from review data, public pricing and feature coverage. Methodology →
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ServiceNow IT Service Management vs the field
| ServiceNow IT Service Management | Freshservice | Zendesk | |
|---|---|---|---|
| Starting price | Custom quote | $19/agent/mo | $19/agent/mo |
| Pricing model | quote | per agent | per agent |
| Free trial / tier | — | 14 days | 14 days |
| Best for | Large enterprises needing a deeply customizable, platform-wide ITSM/ESM solution | Internal IT teams wanting modern ITSM with strong automation | Customer-support-heavy teams wanting a polished ticketing/CX platform |
| Deployment | Cloud | Cloud | Cloud |
| G2 rating | 4.4/5 (886) | 4.6/5 (1200) | 4.3/5 (6000) |
| Capterra rating | — | — | — |
| Our score | 7.8 | 8.1 | 7.8 |
Pros
- Deep
- enterprise-grade capability
- Highly customizable platform
- Strong ecosystem + integrations
Cons
- Opaque
- negotiated pricing
- Expensive + complex to implement
- Overkill for small teams
Key ServiceNow IT Service Management features
- Incident + problem + change management
- Service catalog + self-service portal
- Now Assist generative AI
- Predictive intelligence + performance analytics
- CMDB + asset management
- Low-code app platform (Now Platform)
ServiceNow IT Service Management at a glance
ServiceNow IT Service Management (by ServiceNow) is a itsm ticketing tool. It starts at Custom quote and holds 4.4/5 (~886 G2 reviews). It is best for large enterprises needing a deeply customizable, platform-wide itsm/esm solution. Below: pricing, our verdict, top alternatives, and head-to-head comparisons.
More on ServiceNow IT Service Management
ServiceNow IT Service Management from ServiceNow is a itsm ticketing platform deploying Cloud. It is built for large enterprises needing a deeply customizable, platform-wide itsm/esm solution. It holds 4.4/5 (~886 G2 reviews) and starts at Custom quote on a quote model.
Key capabilities: Incident + problem + change management, Service catalog + self-service portal, Now Assist generative AI, Predictive intelligence + performance analytics, CMDB + asset management, Low-code app platform (Now Platform).
Go deeper: pricing breakdown, full review, and the best ServiceNow IT Service Management alternatives (top picks: Freshservice, Zendesk, Jira Service Management).
Frequently asked questions
- How much does ServiceNow IT Service Management cost?
- ServiceNow IT Service Management starts at Custom quote. It's priced quote. See the pricing page for every plan and limit.
- How is ServiceNow IT Service Management deployed?
- ServiceNow IT Service Management is available as Cloud.
- Who is ServiceNow IT Service Management best for?
- ServiceNow IT Service Management is best for Large enterprises needing a deeply customizable, platform-wide ITSM/ESM solution.
- Is ServiceNow IT Service Management any good?
- ServiceNow IT Service Management holds 4.4/5 across 886 reviews and scores 7.8/10 on our data-weighted ranking.
- What are the best ServiceNow IT Service Management alternatives?
- Top alternatives include Freshservice, Zendesk, Jira Service Management. See the full alternatives list for pricing and scores.
Popular ServiceNow IT Service Management comparisons
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