Jira Service Management
- Starting price
- $19.04/agent/mo
- Free trial
- Free tier + free trial
- Deployment
- Cloud + data center
- Best for
- Dev-adjacent IT teams already using Atlassian
Jira Service Management (by Atlassian) is a itsm ticketing tool. It starts at $19.04/agent/mo and holds 4.2/5 (~800 G2 reviews). It is best for dev-adjacent it teams already using atlassian. Below: pricing, our verdict, top alternatives, and head-to-head comparisons.
- Best Value
How Jira Service Management scores
Six criteria, each 0–10 on the same scale from review data, public pricing and feature coverage. Methodology →
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Jira Service Management vs the field
| Jira Service Management | Freshservice | Zendesk | |
|---|---|---|---|
| Starting price | $19.04/agent/mo | $19/agent/mo | $19/agent/mo |
| Pricing model | per agent | per agent | per agent |
| Free trial / tier | Free tier + free trial | 14 days | 14 days |
| Best for | Dev-adjacent IT teams already using Atlassian | Internal IT teams wanting modern ITSM with strong automation | Customer-support-heavy teams wanting a polished ticketing/CX platform |
| Deployment | Cloud + data center | Cloud | Cloud |
| G2 rating | 4.2/5 (800) | 4.6/5 (1200) | 4.3/5 (6000) |
| Capterra rating | — | — | — |
| Our score | 7.9 | 8.1 | 7.8 |
Pros
- Free up to 3 agents
- Deep Jira/dev integration
- Strong ITIL
Cons
- Best within Atlassian
- Setup complexity
- Less MSP-oriented
Key Jira Service Management features
- ITSM + ITIL
- Incident/change/problem
- Dev tool integration
- Automation
- Asset management
Jira Service Management at a glance
Jira Service Management (by Atlassian) is a itsm ticketing tool. It starts at $19.04/agent/mo and holds 4.2/5 (~800 G2 reviews). It is best for dev-adjacent it teams already using atlassian. Below: pricing, our verdict, top alternatives, and head-to-head comparisons.
More on Jira Service Management
Jira Service Management from Atlassian is a itsm ticketing platform deploying Cloud + data center. It is built for dev-adjacent it teams already using atlassian. It holds 4.2/5 (~800 G2 reviews) and starts at $19.04/agent/mo on a per agent model.
Key capabilities: ITSM + ITIL, Incident/change/problem, Dev tool integration, Automation, Asset management.
Go deeper: pricing breakdown, full review, and the best Jira Service Management alternatives (top picks: Freshservice, Zendesk, ServiceNow IT Service Management).
Frequently asked questions
- How much does Jira Service Management cost?
- Jira Service Management starts at $19.04/agent/mo. It's priced per agent. See the pricing page for every plan and limit.
- Does Jira Service Management have a free trial or free version?
- Yes — Jira Service Management has a free tier plus a free trial.
- How is Jira Service Management deployed?
- Jira Service Management is available as Cloud + data center.
- Who is Jira Service Management best for?
- Jira Service Management is best for Dev-adjacent IT teams already using Atlassian.
- Is Jira Service Management any good?
- Jira Service Management holds 4.2/5 across 800 reviews and scores 7.9/10 on our data-weighted ranking.
- What are the best Jira Service Management alternatives?
- Top alternatives include Freshservice, Zendesk, ServiceNow IT Service Management. See the full alternatives list for pricing and scores.
Popular Jira Service Management comparisons
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