Zendesk
- Starting price
- $19/agent/mo
- Free trial
- 14 days
- Deployment
- Cloud
- Best for
- Customer-support-heavy teams wanting a polished ticketing/CX platform
Zendesk is a itsm ticketing tool. It starts at $19/agent/mo and holds 4.3/5 (~6k G2 reviews). It is best for customer-support-heavy teams wanting a polished ticketing/cx platform. Below: pricing, our verdict, top alternatives, and head-to-head comparisons.
- Most Adopted
How Zendesk scores
Six criteria, each 0–10 on the same scale from review data, public pricing and feature coverage. Methodology →
Affiliate link: Zendesk may pay us a commission if you sign up through this link. It never affects our data-driven ranking.
Zendesk vs the field
| Zendesk | Freshservice | Jira Service Management | |
|---|---|---|---|
| Starting price | $19/agent/mo | $19/agent/mo | $19.04/agent/mo |
| Pricing model | per agent | per agent | per agent |
| Free trial / tier | 14 days | 14 days | Free tier + free trial |
| Best for | Customer-support-heavy teams wanting a polished ticketing/CX platform | Internal IT teams wanting modern ITSM with strong automation | Dev-adjacent IT teams already using Atlassian |
| Deployment | Cloud | Cloud | Cloud + data center |
| G2 rating | 4.3/5 (6000) | 4.6/5 (1200) | 4.2/5 (800) |
| Capterra rating | — | — | — |
| Our score | 7.8 | 8.1 | 7.9 |
Pros
- Polished and scalable
- Huge integration ecosystem
- Strong CX features
Cons
- Pricey at scale
- More CX than ITSM/MSP
- Add-ons add cost
Key Zendesk features
- Omnichannel ticketing
- Knowledge base
- Automation + AI
- Reporting
- Huge app marketplace
Zendesk integrations
Notable native integrations and connectors Zendesk supports.
- Slack
- Jira
- Salesforce
- Microsoft Teams
- Shopify
- Zoom
- Workday
- HubSpot
Zendesk at a glance
Zendesk is a itsm ticketing tool. It starts at $19/agent/mo and holds 4.3/5 (~6k G2 reviews). It is best for customer-support-heavy teams wanting a polished ticketing/cx platform. Below: pricing, our verdict, top alternatives, and head-to-head comparisons.
More on Zendesk
Zendesk is a itsm ticketing platform deploying Cloud. It is built for customer-support-heavy teams wanting a polished ticketing/cx platform. It holds 4.3/5 (~6k G2 reviews) and starts at $19/agent/mo on a per agent model.
Key capabilities: Omnichannel ticketing, Knowledge base, Automation + AI, Reporting, Huge app marketplace.
Go deeper: pricing breakdown, full review, and the best Zendesk alternatives (top picks: Freshservice, Jira Service Management, ServiceNow IT Service Management).
Frequently asked questions
- How much does Zendesk cost?
- Zendesk starts at $19/agent/mo. It's priced per agent. See the pricing page for every plan and limit.
- Does Zendesk have a free trial or free version?
- Zendesk offers a 14 days free trial, but no permanently free tier.
- How is Zendesk deployed?
- Zendesk is available as Cloud.
- Who is Zendesk best for?
- Zendesk is best for Customer-support-heavy teams wanting a polished ticketing/CX platform.
- Is Zendesk any good?
- Zendesk holds 4.3/5 across 6,000 reviews and scores 7.8/10 on our data-weighted ranking.
- What are the best Zendesk alternatives?
- Top alternatives include Freshservice, Jira Service Management, ServiceNow IT Service Management. See the full alternatives list for pricing and scores.
Popular Zendesk comparisons
See Zendesk head-to-head with the alternatives MSPs shortlist most often.
